Disclosure Statement & Complaints

Financial Advice Provider Disclosure Statement

Under the Financial Markets Conduct Act 2013, Mutual Solutions Limited is required to provide this disclosure statement before providing you with financial advice.

Provider Mutual Solutions Limited

FSP Number FSP 729871

Address Level 2, 26 Broadway Avenue, Palmerston North 4410

Phone 0800 67 55 55

Email info@mutuals.co.nz

Website www.mutuals.co.nz

Nature of advice

We provide personalised financial advice on risk insurance (life, income protection, health, critical illness, disability), KiwiSaver, investments, and home loans.

Limitations

Our advice is limited to the products and providers we work with. We do not provide advice on general insurance (home and contents, vehicle), legal advice, or tax advice.

Your Financial Adviser

Name Upmeet Sodhi

Role Financial Adviser

FSP Number FSP 729871 (registered under Mutual Solutions Limited)

Qualifications New Zealand Certificate in Financial Services (Level 5) and ongoing professional development

Experience 10+ years providing financial advice in New Zealand

Fees, Expenses & Commissions

Our financial advice is provided at no direct cost to you. We receive commissions from insurance companies and lenders when you take out a policy or loan through us. Commission rates vary by provider and product.

We will disclose the specific commission applicable to any recommendation we make to you. This commission does not affect the cost of your insurance or loan.

If any fees apply in special circumstances, we will tell you before you are obligated to pay.

Conflicts of Interest

Mutual Solutions Limited receives commissions from insurance companies and lenders. To manage potential conflicts of interest:

We always recommend the product we believe best suits your needs.
We maintain an approved product list of reputable providers.
Our internal advice processes require us to document and justify every recommendation.

A list of the providers we work with includes: Partners Life, AIA, Fidelity Life, Asteron Life, nib, Southern Cross, Cigna, BNZ, ANZ, Westpac.

Complaints & Dispute Resolution

We take complaints seriously. If something hasn't gone right, please follow the steps below.

Step 1

Contact us directly

Phone: 0800 67 55 55

Email: info@mutuals.co.nz

Post: Mutual Solutions Limited, Level 2, 26 Broadway Avenue, Palmerston North 4410

We will acknowledge your complaint within 2 business days and work to resolve it within 20 business days. If we cannot resolve it to your satisfaction, we will explain why and refer you to our external dispute resolution scheme.

Step 2

External Dispute Resolution — FSCL

Mutual Solutions Limited is a member of Financial Services Complaints Limited (FSCL), an approved dispute resolution scheme. FSCL is a free and independent service available to consumers.

Website: www.fscl.org.nz

Phone: 0800 347 257

Email: complaints@fscl.org.nz

Post: PO Box 5967, Lambton Quay, Wellington 6145

FSCL can investigate complaints about financial advice services. You must first try to resolve your complaint with us before contacting FSCL.

Privacy Policy

We collect personal information to provide financial advice. This may include your name, contact details, financial situation, health information, and goals. We collect this directly from you.

How we use your information

To provide personalised financial advice.
To place insurance or loan applications on your behalf.
To maintain records as required by law.

Your rights

We store information securely and do not sell it to third parties. You have the right to access and correct information we hold about you. Contact us at info@mutuals.co.nz to do so.

We comply with the Privacy Act 2020 (New Zealand).

Terms & Conditions

By using this website and engaging our services, you agree that:

The information on this website is general in nature and does not constitute personalised financial advice.
Past performance is not indicative of future performance.
All financial advice is subject to our full disclosure statement.
Mutual Solutions Limited is not responsible for decisions made based on general website content without first engaging our advice process.
This website is operated in New Zealand and is subject to New Zealand law.

Disclosure & Legal